Salesforce Case Comments Public? The 77 New Answer

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Salesforce Community Cloud| Implementing case comments in case of object without a public checkbox

Who can edit the case record in Salesforce?

So only case owner or those users who are part of Case team can edit the case record. All the users have Read, Create, Edit access to the Case object at the profile level. Now, when an user try to edit the case which other user’s have ownership and he is not part of case team, then it is showing “Insufficient Privileges”.

How to upgrade the case feed in Salesforce classic?

In Salesforce Classic Case Feed Upgrade Process Enable Case Feed Create Permission Sets Assign Permission Set Assign Custom Profile Configure the Case Feed Page Layout Convert Page Layouts

Can I add comments to a read-only case?

These permissions do not, however, carry over to case comments. A user with read-only access to a case can still add comments, public or private, which can trigger an email to the customer and disrupt support processes.

How to prevent a user from adding a comment to case?

The only way to prevent a user from adding a comment or toggling the private/public flag is to remove all access to view the case. I propose that either a) case comments inheret the permissions from cases, or b) have their own set of permissions.

Can a user with read-only access to a case add comments?

A user with read-only access to a case can still add comments, public or private, which can trigger an email to the customer and disrupt support processes. The only way to prevent a user from adding a comment or toggling the private/public flag is to remove all access to view the case.

How do I block someone from commenting on my posts?

To do it, go to their profile, find the tab with the three circles below their name to the right, and click on it. The options you’ll get will be to Mute, Block, or Report. Unless you’ve disabled comments on one or all of your answers, the default is that anyone who isn’t blocked by you can comment on them.

Who can edit a case in Salesforce?

So only case owner or those users who are part of Case team can edit the case record. All the users have Read, Create, Edit access to the Case object at the profile level. Now, when an user try to edit the case which other user’s have ownership and he is not part of case team, then it is showing “Insufficient Privileges”. That is perfect!

What is Quora’s comment policy?

Quora allows each writer to delete comments. If the commentator is especially difficult to endure, that person can be blocked. When a writer is blocked, he/she cannot comment on answers. It is a good tool as the internet is dark and full of trolls. Writers have some control over the reaction to their work.

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Questions just answered:

Can a user with read-only access to a case add comments?

How do I block someone from commenting on my posts?

Who can edit a case in Salesforce?

What is Quora’s comment policy?

How to prevent a user from adding a comment to case?

Can I add comments to a read-only case?

How to upgrade the case feed in Salesforce classic?

Who can edit the case record in Salesforce?

salesforce case comments public

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